Don't get me wrong, I have seen him slide down the field like butter. I have seen a ball go perfectly in his hands as he jumps, what seems like 20 feet, in the air. I did and still do respect him as a football player. Yep, I like football and Mario Bros.
Recently I read this Quote Ocho wrote. "I don't know the key to success but I know the key to failure is trying to please everybody else".
I think he does try his best every time he hits the field, he doesn't want to be a bad player.
I read his quote today after I had received an email from a person that doesn't like my "marinara" sauce. Wow did it sting. Here are her actual words, Your "marinara sauce" tastes like you added a sprinkle of garlic powder and maybe a touch of oregano to generic tomato soup.
I take great pride in our sauce and selling about 20 gallons a week of it says customers love it. The same guy has been making it for a few years and it is the same recipe that has been used at Arnold's for 30 years. In the same pot. The pot even has a name, Big Wally. Some weeks we make more but just taking 20 gallons a week for 30 years comes to the total of 37,440 gallons of sauce (if I added correctly).
In my 20 something years at Arnold's this is the first complaint I have ever heard from someone for not liking our sauce. So take that 37,440 gallons and deduce it down to single orders and you get even greater odds.
So someone doesn't like it. I get that, and I understand not everyone likes everything. What I don't get is why someone would want to just totally insult someone by making a comment like that. As our society becomes more of a "social media society" are we not going to have rules about tack? Did our moms not teach us how to be nice and kind? Next time you write something take into consideration real people are going to be effected. Don't use words as gross and terrible. Those are powerful words that hurt our business and our personal feelings because of your personal preference. To me gross means you stepped in dog poo, really, that's powerful.
I try my best. Everyday I try my best to make every customer happy. Sometimes I am going to fall short, just because you can't please everyone. When I don't, I always try to make it right. It's the trying to make it right that really matters. So, next time you don't like my sauce or you want a bigger tea pot or your french fries are cold let me or one of the managers know. We will make it right. My managers are my loved ones that share the love for Arnold's.
Thanks Ocho for inspiring me today! And thanks for winning that game yesterday!